FREQUENTLY ASKED QUESTIONS

general

How Long Does Knock Out Virgin Hair Last

Depending on the maintenance taken to keep our hair looking and feeling luscious, it all depends on you. However, our hair can last you up 6 to 12 months.

Can Knock Out Virgin Hair Be Dyed

Yes. All our hair can be colored and lightened. We advise you to seek professional help when coloring your hair extensions, for you can over process your hair extensions.

HOW MUCH HAIR DO I NEED

A full sew-in weave with Virgin Remy human hair, would need approximately 8 to 10 ounces of hair. We recommend buying 2 packs of hair for lengths 14” to 18”. We recommend 3 packs for lengths 20″or longer. Each bundles weighs 3. 5 ounces. Please keep in mind that since the hair is sold by total weight the longer the hair, the shorter the weft.

DOES THIS HAIR SHED

Minimally, no hair is absolutely perfect. We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there while detangling or styling, but nothing troubling or excessive. The most effective way to avoid shedding is by sealing the wefts.

WHAT PRODUCTS DO YOU RECOMMEND I USE

With no two heads being alike, our customers have a variety of experience with different textures as well as their daily maintenance of their extensions. Over the years we have collected knowledge regarding what works best. Our customers highly suggest product lines such as Crème of Nature, Carol’s Daughter, Cantu, As I Am, and more. Even though our customers suggest these products, your extensions may not respond in the same manner.

HOW SHOULD I CARE FOR MY HAIR

All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.

us shipping

When Will My Order Ship

After your payment is verified & cleared, it takes up to 48 - 72 hours to process your order, it will ship within 3 – 5 business days, after payment has cleared. This does not include weekends or holidays. Purchases made after 10 am PST will not be processed until the next business day. If you order after 10 am PST on a Friday, your order will start processing on the following Monday.

International Shipping

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

All international customers are subjected to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted via Customer Service to provide this information.

If for any reason your order is selected for verification and the order is not verified within the 3 days of placing the order, the order will not be fulfilled and will reported for it financial institution for fraud. Payments will not be refunded, unless we receive written notification and clearance from the financial institution.

ERRORS AND SHIPMENT DELAYS

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time-frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 48 hours business hours of the date of placing order.

Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products or refund.

SIGNATURE PROOF OF DELIVERY

In addition to your USPS tracking number. We have added a level of security to your package delivery. Your high-value items will require a signature delivery confirmation, confirms to the customer and Knock Out Virgin Hair that your package has been signed for and received by customers. Once your order ships you will receive an email with tracking information as well as update tracking emails until your order has been delivered. Again, we do not take responsibility if USPS delays the delivery of your package or if you miss the delivery of your package as it is 100% out of our company's control.

We do not refund shipping charges.

MY BILLING ADDRESS IS DIFFERENT FROM MY SHIPPING ADDRESS

In effort to providing additional support, trust and protection to our customers, we've increased security to help prevent fraud and identity theft. If you want your items shipped to a different address, you MUST check out with PayPal and your address MUST be a PayPal confirmed address. Please, make sure your PayPal address is correct, as your items will be shipped to the provided address. Otherwise, your items will be shipped to the billing address you provide for authorized payment. No Exceptions.

returns

EXCHANGES

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products.

CANCELLATION POLICY

We do not accept cancellations.

Please be sure to choose the correct lengths and textures before checking out with your order.

PAYMENT TERMS

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site. Knock Out Virgin Hair reserves the right to request additional payment and shipping verification after an order is submitted.

If for any reason your order is selected for verification and the order is not verified within the 3 days of placing the order, the order will not be fulfilled and will reported for it financial institution for fraud. Payments will not be refunded, unless we receive written notification and clearance from the financial institution.