FREQUENTLY ASKED QUESTIONS

general

Last How long does Knockout Virgin Hair last?

Our Raw Indian Temple Hair can easily lasts 2 or more years with proper care and maintenance.

Can Knockout Virgin Hair extensions and wigs be dyed?

Absolutely, our Raw Indian Temple Hair Collection features extensions which can be bleached up to a Beautiful White Blonde!

All our hair can be colored to darken or lightened. We advise you to seek professional help when coloring your hair extensions, for you can over process your hair extensions.

How many Knockout Virgin Hair bundles should I buy?

A full sew-in weave with Virgin Remy human hair, would need approximately 8 to 10 ounces of hair. We recommend buying 2 packs of hair for lengths 14” to 18”. We recommend 3 packs for lengths 20″or longer. Each bundles weighs 3. 5 ounces. Please keep in mind that since the hair is sold by total weight the longer the hair, the shorter the weft.

What kind of hair does Knockout Virgin Hair offer?

Our hair extensions are made from 100% natural and unprocessed Remy hair that are acquired from the temples of India.

All the hair cuticles are intact and in one direction making the hair tangle-free. We even double weft and glue all our weaves to ensure that there is no shedding. To make the quality of our weaves even better we make sure that the hair density is thick right from the top to the bottom, so that you enjoy the voluptuous hair you always lusted after.

What products do you recommend I use on my Knockout Virgin Hair?

With no two heads being alike, our customers have a variety of experience with different textures as well as their daily maintenance of their extensions.

Over the years we have collected knowledge regarding what works best. Our customers highly suggest product lines such as Crème of Nature, Carol’s Daughter, Cantu, As I Am, and more. Even though our customers suggest these products, your extensions may not respond in the same manner.

us shipping

When Will My Order Ship?

After your payment is verified & cleared, it takes up to 48 - 72 hours to process your order, it will ship within 3 – 5 business days, after payment has cleared. This does not include weekends or holidays. Purchases made after 10 am PST will not be processed until the next business day. If you order after 10 am PST on a Friday, your order will start processing on the following Monday.

Please do not book your hair appointment unit your hair extensions has arrived.

Do you offer International Shipping?

We do not accept International orders. We only accept U.S.A orders at this time. .

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What happens if a shipment delay or ERRORS happens?

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time-frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 48 hours business hours of the date of placing order.

Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products or refund.

What is SIGNATURE PROOF OF DELIVERY?

In addition to your USPS tracking number. We have added a level of security to your package delivery.

Your high-value items will require a signature delivery confirmation, confirms to the customer and Knockout Virgin Hair that your package has been signed for and received by customer.

Once your order ships you will receive an email with tracking information as well as update tracking emails until your order has been delivered. Again, we do not take responsibility if USPS delays the delivery of your package or if you miss the delivery of your package as it is 100% out of our company's control.

We do not refund shipping charges.

Please do not book your hair appointment unit your hair extensions has arrived.

MY BILLING ADDRESS IS DIFFERENT FROM MY SHIPPING ADDRESS?

In effort to providing additional support, trust and protection to our customers, we've increased security to help prevent fraud and identity theft. If you want your items shipped to a different address, you MUST check out with PayPal and your address MUST be a PayPal confirmed address. Please, make sure your PayPal address is correct, as your items will be shipped to the provided address. Otherwise, your items will be shipped to the billing address you provide for authorized payment. No Exceptions.

returns

What is your EXCHANGE & Refund Policy?

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products.

We DO NOT offer exchanges or refunds on any Knockout Virgin Hair products. Please be sure to choose the correct lengths and textures before checking out with your order.

What is CANCELLATION POLICY?

We do not accept cancellations.

Please be sure to choose the correct lengths and textures before checking out with your order.

What is PAYMENT TERMS?

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site. Knockout Virgin Hair reserves the right to request additional payment and shipping verification after an order is submitted.

If for any reason your order is selected for verification and the order is not verified within the 3 days of placing the order, the order will not be fulfilled and will reported for it financial institution for fraud. Payments will not be refunded, unless we receive written notification and clearance from the financial institution.