Approve Your Quote Before Paying Your Deposit

Dan’Yel will text and email your proposed appointment date, installation method, hair texture, length and quantity, package total, exact deposit, and applicable cancellation terms. Reply to approve those details before deposit instructions are sent.

Once your deposit is received, Dan’Yel manually books your appointment and sends confirmation using your preferred communication method. A request for a date does not reserve it; your appointment is confirmed only after payment and written confirmation.

Arrangements for the remaining balance will be sent by invoice. Please keep your approved quote, invoice, payment receipts, and appointment confirmation.

Definitions

• Original Appointment: the first confirmed appointment reserved for your service order.
• Replacement Appointment: a new appointment approved after a client-requested cancellation or reschedule.
• Full Service Amount: the total approved package price shown on your written quote or invoice, including the hair and services listed there.
• Written Notice: a message sent to info@knockoutvirginhair.com or by text to (702) 720-1693. Include your full name and appointment date. Keep a copy of your notice.

All appointment times and notice deadlines use Las Vegas local time (Pacific Time).

Your Appointment Deposit

Your deposit is based on the service you select. K-Tip Hair + Installation packages require a $1,000 deposit. For other packages, the exact amount is stated on your approved quote.

• The deposit secures your appointment and applies toward your service total when you attend as scheduled.
• The deposit is non-refundable for client-requested cancellations and non-transferable to another person or service, except where a refund is required by law.
• Pay the deposit before Dan’Yel orders your hair.
• Your deposit may transfer once to an approved replacement appointment for the same service, scheduled within 30 calendar days of the original appointment. No new deposit is required for that permitted date change.

View deposits by service and payment details →

Hair Purchases, Customization & Preparation

Hair extension purchases are final sale and cannot be exchanged, except where applicable law requires otherwise. Confirm your texture, color, length, quantity, and selected method before paying.

Approved, client-specific costs for ordered hair, custom color, bond preparation, rush shipping, and other customization may become non-refundable once ordered or incurred. These costs must be disclosed on your quote or invoice before you authorize them.

Your statement will identify retained amounts and their purpose. The same expense will not be charged twice as both a deposit deduction and a separate custom cost.

Seven-Day Cancellation & Rescheduling Deadline

Send cancellation or rescheduling requests at least seven calendar days (168 hours) before your scheduled start time.

For a request received before that deadline, the remaining service balance will not be charged solely because you cancelled. The deposit and disclosed, incurred custom costs remain subject to the terms above.

Any prepayment exceeding the applicable deposit and disclosed, incurred custom costs will be refunded, or credited to an approved replacement appointment if you choose that option in writing. Dan’Yel will provide an itemized accounting.

Late Cancellation & Late Rescheduling

A request received less than seven calendar days before your appointment is a late cancellation or late rescheduling request.

You may be responsible for a cancellation amount up to the Full Service Amount, but only as disclosed and agreed before booking and to the extent permitted by applicable law. Any charge will be itemized.

Payments already received count toward that amount. You will not be charged the full package price again on top of payments already made. For an approved replacement appointment, your deposit transfers once and remains credited toward the service total. Any separately applicable late-cancellation charge and all payment credits must be itemized; the same deposit cannot be counted as both a forfeited deposit and a transferred service credit.

An invoice is not permission to debit an account. Any card-on-file charge requires separate, valid payment authorization and must follow the payment provider’s rules.

One-Time Replacement Appointment

You may reschedule once for the same service order, subject to availability. Your replacement appointment must take place within 30 calendar days of your original appointment.

Your existing deposit transfers to the approved replacement date and applies toward your service total. No new deposit is required for this one-time date change. The deposit remains non-refundable and cannot be transferred to another person or a different service.

1. Contact Dan’Yel in writing to request your replacement date.
2. Review and approve the revised appointment details.
3. Dan’Yel will manually book the replacement and send written confirmation showing your transferred deposit and remaining balance.

Preferred dates are subject to availability. A request alone does not reserve a date. If no suitable date is available within 30 days, contact Dan’Yel before making further plans; an extension is not automatic.

Other payments already made toward the unchanged service will be reflected in your revised invoice. Any separately applicable, agreed late-cancellation charges must be itemized without counting the same payment twice. The one-time deposit transfer does not automatically waive the seven-day notice requirement or agreed late-cancellation terms.

A second client-requested reschedule is not included. If you cancel or fail to attend the replacement appointment, the applicable cancellation or no-show terms apply. The deposit cannot transfer again. Any retained amounts, additional charges, or refund will be itemized under the agreed terms and applicable law.

No-Call, No-Show

An appointment may be classified as a no-call, no-show if you have not arrived and have not provided written notice or contacted Dan’Yel within one hour (60 minutes) after the scheduled start time.

The deposit may be retained and the late-cancellation terms may apply, up to the agreed Full Service Amount, less payments already received. A no-call, no-show does not qualify for the one-time replacement appointment. Future bookings may be declined.

Late Arrival — Proposed Fees

Please text Dan’Yel as soon as you know you may be late. Arriving more than 15 minutes late may result in a $100 fee. Each additional completed 15-minute period may add $100, up to a maximum late fee of $300, if these fees were disclosed and accepted before booking.

If your arrival time prevents the service from being completed within the reserved appointment, Dan’Yel may cancel the appointment and apply the agreed late-cancellation terms. A late-arrival fee will not also be added when the appointment is cancelled for lateness.

Balance & Payment Arrangements

Your remaining balance must be received before your service begins. Confirm your electronic payment method in advance and follow your invoice instructions.

If you select Afterpay, Klarna, or Affirm, your arrangement must be approved and fully completed at least five calendar days before your appointment. The provider determines approval, spending limits, and terms.

Your invoice will identify available payment methods. Apple Pay availability depends on the checkout provided. Contact Dan’Yel before paying if you need instructions for Zelle.

Read Ways to Pay →

Service Scheduling

Removal and installation are booked on separate days. If you are flying in and need both on one day, prior approval is required, a $500 additional fee applies, and the appointment must start between 8:00 and 9:00 AM.

Color services, including root touch-ups, are booked on a separate day from installation. Sunday appointments are available by request and availability for an additional $200 fee, confirmed before booking.

Travel & Transportation

Clients traveling to Las Vegas are responsible for arranging enough time to attend their appointment. Arrive at least one day early and do not schedule a return flight on installation day.

Flight delays, traffic, work conflicts, childcare, illness, or a companion’s circumstances do not automatically change your booking terms. Contact Dan’Yel promptly; any exception will be confirmed in writing, subject to applicable law.

Plan your Las Vegas visit →

If Dan’Yel Cancels or Reschedules

If Dan’Yel must change your appointment for reasons not caused by you, you may choose a new available date with applicable payments transferred, or a refund for services not provided.

Any separately approved hair already delivered or customization already completed will be identified and addressed in writing, subject to applicable law. Funds will not be withheld merely because an order was placed if a refund is otherwise due.

A change initiated by Dan’Yel does not use your one client-requested replacement opportunity.

Communication, Exceptions & Your Rights

Send changes by business email or text. A call, voicemail, or social media message alone does not complete a reschedule. Dan’Yel must confirm the new date and any revised payment details in writing.

A courtesy exception on one occasion does not automatically change future bookings. Any modification should be documented in writing.

Nothing in this policy limits rights or remedies that cannot lawfully be waived, including applicable refund or payment-dispute rights. If a provision cannot be enforced, the remainder applies only to the extent permitted by law.

Client Acknowledgment

Your booking agreement should record that you reviewed and accepted:

• Your exact package total, deposit, and approved hair specifications.
• The cancellation deadline and any agreed late-cancellation or no-show charges.
• One replacement appointment within 30 calendar days, with your existing deposit transferred to that date and no new deposit required.
• Any applicable late-arrival fees and additional service charges.
• Your payment deadline, invoice instructions, and final-sale terms.

This information page does not collect a signature, store consent, or authorize a charge. Any electronic agreement and payment authorization must be completed separately through the booking or invoicing process. You should receive a copy for your records.